Once logged on to Your Total Rewards at digital.alight.com/equitable/, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. You can also call the Equitable Benefits Center at 1.800.829.2633 from 9:00 a.m. to 5:00 p.m ET, Monday through Friday.
Health Pros are also available to assist with tough issues like claims and billing disputes.
Questions About Coverage?
Start by contacting the insurance carrier directly. They know their coverage rules best.
If you enrolled in a Bronze or Bronze Plus medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.